BIOGRAPHY
BIOGRAPHY
BIOGRAPHY
I am Mai Ngo, an undergraduate from RMIT University Vietnam. With a great passion for project management and diverse experience from campaign planning to direct execution in both the Marketing, Media and Event fields, I am seeking an opportunity to contribute my knowledge to practices.
"Your dedication to your studies is commendable, and I look forward to witnessing your growth and success."
- Ms. Cherry Nguyen
Lecturer at RMIT University
About Me.
With a fascination for the exciting world of events and marketing, I have a burning desire to bring my diverse experience, meticulous attention to detail, and goal-orientated mindset to contribute and create seamless and spectacular events and marketing campaigns to the world.
Besides, I am a logical problem solver, adapting to effectively managing situations including person-to-person conflicts to technical issues. Furthermore, with an eccentric personality, I do not limit myself to being a trend follower yet to strive to become a trendsetter. Passion drives me to push boundaries, create innovative solutions, and leave a lasting impact on everything I do.
Education
2020-2024
Bachelor's Degree
RMIT University
Major: Tourism and Hospitality Management (Business)
Minor: Digital Marketing
GPA: 3.3/4.0
Experience
Oct 2023 - Jul 2024
Marketing Event Executive
Freelance
HCMC, Vietnam
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Successfully coordinated 8 corporate and private events, ensuring seamless execution by providing project management, following tracking sheets, and collaborating with the internal operation of the venue.
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Created compelling invitation content, event scripts, and marketing materials aligning with the event’s objectives based on the event briefs, concepts, mood and tone.
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Collaborated with 10+ vendors, and talents and provided on-site support to maintain high service standards.
Jul 2023 - Jan 2024
RMIT University
Survey Representative
Part-time
HCMC, Vietnam
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Conducted 130+ class visits to oversee student surveys with a 100% on-time rate, significantly improving response rates.
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Ensure a seamless and convenient experience for students when conducting the surveys.
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Coordinated with survey officers using Power App and Microsoft Teams, streamlining communication and reporting.
Jul 2023 - Oct 2023
Viet Princess Cruise
Customer Service Intern
Internship
HCMC, Vietnam
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Boosted operational efficiency by expertly managing daily restaurant activities, including welcoming guests, organizing walk-in reservations, and ensuring smooth table facilitation.
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Elevated customer satisfaction by proactively gathering guest feedback, swiftly resolving complaints, and effectively communicating issues to the restaurant manager.
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Developed problem-solving skills by handling various customer inquiries and issues, ensuring a seamless dining experience.
Feb 2022 - May 2022
The Esport Agency
Account Trainee
Internship
HCMC, Vietnam
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Collaborated with clients on projects for Mindshare (Castrol - League of Legends) and Dentsu Redder (Yomost - Free Fire).
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Monitored 50+ live streams and 100+ VODs, ensuring maximum brand exposure.
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Assisted in the production and managed digital content across platforms, achieving 7.3M views and 100K buzz.
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Provided daily reports on performance across Facebook, YouTube, TikTok and Nimo.
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Directly working with 19 KOLs in gaming for the campaign “Săn Yomost - Loot Triệu Quà”.
Nov 2020 - Jan 2023
RMIT University
Senior Member
Volunteer
HCMC, Vietnam
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Supported 29 international students in adapting to Vietnam, improving their academic and cultural integration.
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Organized 20+ events with up to 100 participants, coordinating with a 20-member team with a satisfaction rate above 85%.
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Created 25+ impactful videos, designs, and printing materials for internal and external communication, enhancing the engagement of RMIT Student Life with both international and local students.
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Delivered personal training and mentoring for the 20+ program’s freshers.
Nov 2020 - Mar 2021
Filmies Production
Filming Set Designer
Freelance
HCMC, Vietnam
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Delivered shooting location scouting, measurements, and design options for the Director & D.O.P.
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Executed 2 filming sets by procuring essential decorations and coordinating a group of 3 supporters.
Skills
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Digital Marketing Tools: Capcut, Adobe Premiere Pro, GA4, SimilarWeb, SEMRush, Rival IQ, Seoquake, Yoast SEO
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Creative Skills: Scenarist, Celtx and Storyboarding
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Marketing & Event Management: IMC Campaigns, Creative Communication Strategy, Media Planning, Brand & Competitor Audits, and Event Management
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Languages: Vietnamese and English
Certifications
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IELTS 6.5 (British Council - 2019)
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Content Marketing (Tomorrow Marketer)
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Basic PowerBI (Trung Tâm Tin Học - Ho Chi Minh City University of Science)
ADDITIONAL INFORMATION
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Technical Skills: Proficient in Microsoft Office Suite, Google Analytics, PowerBI, Social Media Management Tools
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Interpersonal Skills: Excellent communication, leadership, team collaboration, problem-solving, and project management
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Interests: Digital content creation, event marketing, cross-cultural communication